FREQUENTLY ASKED QUESTIONS

Why do I need to set up two-factor authentication on your website?

To enhance the security of your personal information, we have implemented a two-factor authentication (2FA) requirement. This extra layer of security ensures that even if someone knows your password, they cannot access your account without a second form of verification. After entering your password, you’ll receive an email with a link to confirm your identity. If you do not receive this email, please check your spam or junk folder. Should the issue persist, feel free to contact us for assistance.

How long does it take to process my order?

We typically process orders within 2-3 business days. This timeframe allows us to ensure your products are handled with care and meet our quality standards. If there are any delays beyond this period, we will proactively reach out to you with updates. Your patience is greatly appreciated as we work to deliver the best products to you.

Are your products really 100% organic and vegan?

Yes, all our products are 100% organic and vegan. We are committed to using only the finest all-natural ingredients that are ethically sourced and cruelty-free. Our formulations are designed to nourish your skin without the use of toxins or harsh chemicals.

Do you ship internationally?

Currently, we only ship within the United States.

What is your return policy?

We do not accept returns on any open or used products. We are confident that you will love the results of using our products and we stand behind them 100%. If, for any reason, you are not satisfied with the product you purchased, please contact us within 30 days of purchase and we will be happy to discuss your issue and offer you a full refund or credit for a different item.

How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status of your package on the carrier’s website.

Can I customize a skincare routine with your products?

Absolutely! We offer a range of products tailored to different skin types and concerns. If you need assistance creating a personalized skincare routine, our specialists are here to help. Please contact us for personalized recommendations.

Do you offer samples or trial sizes?

We occasionally offer samples and trial-sized products during promotions or with certain purchases. Sign up for our newsletter or follow us on social media to stay informed about upcoming offers.

How do I contact customer service?

We’re here to help! You can reach our customer service team via:

• Email: please us the form o our contact page.

Are your products safe for sensitive skin?

Our products are formulated with gentle, natural ingredients suitable for most skin types, including sensitive skin. However, we recommend performing a patch test before full application to ensure compatibility with your skin.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and Apple Pay for your convenience.

How can I stay updated on new products and promotions?

Join our community by subscribing to our newsletter at the bottom of the page. You’ll receive exclusive updates on new product launches, promotions, and expert skincare tips.